Personal AI assistants have gone in the past years into everyday use, altering the everyday activities of individuals and businesses, leaving origination futuristic notions. Artificial intelligence, machine learning, and natural language processing are rapidly improving, and therefore these digital companions are becoming smarter, more effective, and highly embedded in personal and professional settings. India, which has become an increasingly popular centre of digital innovation, is certainly not missed out in the use of personal AI assistants by businesses to increase their productivity, amplify customer roles and efficiency.
What are the Personal AI Assistants?
Personal AI assistants: personal AI assistants are users of voice- or text-based input to assist the users in undertaking functions. Some of the tasks that may be performed are setting reminders, scheduling meetings, responding to questions, responding to emails among others. The most trendy ones in the world are Amazon Alexa, Apple Siri, Google Assistant, and Microsoft Cortana. This has however been eclipsed as local design of AI in India has led to the development of regional specific personal assistants that are specific to the region and also in its language.
McDonalds is the pioneering Indian Company
Some of the companies of Indian origin are moving a big step forward toward the creation and implementation of personal AI assistants. Here are some of the most famous ones:
- Haptik (Reliance Jio Platform)
Haptik is a conversational AI company that is one of the most well-known companies of India. Haptik was acquired by Reliance Industries in 2019 and is known to create AI-enabled chatbots and personal assistants on behalf of brands in the multifarious industries. It drives agents that serve customers, product search and even virtual shopping agents. An example is that, the Haptik assisted Tat Mutual Fund to create a conversational AI to guide investors to the right schemes and respond to frequently asked questions in real time.
- CoRover has introduced Bharat Bot
CoRover, an AI startup based in Bengaluru created Bharat Bot, an AI-based conversational platform, which supports variety of Indian languages. The bot has been applied in such applications as IRCTC askDISHA, which has given information on trains and tickets to the customers. Bharat Bot has made accessibility and ease of use to greater numbers of users due to its multilingual capabilities and real-time interactive nature.
- Niki.ai
Niki.ai was founded in 2015 and provides users with an artificial intelligence-based shopping assistant through which people can make all kinds of payments, book cabs or food, or make payments such as utility bills in a chat-based platform. The firm has been keen on inducting ill-skilled users into online economy through applying uncomplicated natural language conversations more so in the regional languages.
Business Use Of Personal AI Assistants
Personal AI assistants are not only consumer-focused instruments, they have become critical company assets to all business operations. These are the ways that the companies in India, as well as the rest of the world, are utilizing them:
- Customer Care Automation
One of the most highlighted situations is customer support. AI assistants lighten the workload of human agents at all times by dealing with routine requests. When there are escalated complex cases, they can heighten them to human representatives. Accordingly, HDFC Bank has an AI chatbot called Eva, which is developed by Senseforth.ai to handle thousands of customer queries daily and enhance customer satisfaction and slash response time.
- Sales and Marketing Support
Sales teams can be assisted by AI assistants to set meetings, deal with leads and follow-up emails. Customer service departments can use them in individualizing their relationship with customers. As an example, chatting AI incorporated into e-commerce sites helps user to sell products by selecting things depending on their choices and buying history, to improve conversion fees.
- Human Resources and Recruitment
Other companies such as HireVue and India-based Talocity are employing AI-facilitated assistants to apply candidate screening, interview scheduling, and early screening tasks. This saves a lot of time and effort in the hiring processes. AIs also provide HR departments with solutions to guide employees through the process of comprehending policies, requests leaves, or inquiries about payrolls.
- Medical and Well Being
AI assistants such as mFine (an Indian health tech startup) in the health industry are trying to find ways of providing immediate consultations, monitor health records, and appointments. They help both the doctors and the patients and in the remote locations where accessibility to healthcare is scarce.
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The implementation of AI helpers has a number of benefits:
Productivity: Automation of repetitive tasks will save resources and time.
24/7 Availability: AI helpers do not get tired of working 24/7.
Cost Savings: Eliminates the huge customer service staffs.
Data Gathering and Insights: All the interactions result in data points bringing insights into the user behavior and business performance.
Scalability: Develop in a manner that leaves no necessity to expand the resources proportionally with the rise in volume.
Obstacles and Concerns
Even though it is very advantageous, there are certain issues related to the implementation of personal AI assistants:
Language and Regional Differences: The profusion of languages in India presents a problem of AI models in being able to comprehend and reply in regional dialect naturally.
Data Security: Since AI assistance is in charge of sensitive information, protection of data is an important issue.
User Trust: Trust in the machine driven interaction can be achieved by transparency and performance of the inferiors.
The Future of Work with AI Assistants.
The number of people using personal AI assistants with rising penetration of smartphones and better internet connection in India will only increase exponentially. These assistants will be made indispensable as co-workers and companions as AI grows more contextual and more emotionally aware. Indian companies and government initiatives like Digital India help contribute to that change in a significant way, with the impressive startup ecosystem that has flourished in the country.